Returns Policy

We will happily accept the return of any product which is damaged, or does not match the description of what you ordered. The Lotus Healing Centre  must be contacted via email within 24 hours of receiving your goods and provided with photo evidence for verification. You will be issued a return address of where to send your goods, and they must be received back within (10) ten days of the purchase date, in the condition they originally arrived in, to be eligible for either a replacement or a full refund of the purchase price.

Goods can not be returned to us because of change of mind, so we advise you to choose carefully before committing to the purchase. Services, such as Treatments & Yoga Classes can not be refunded, however, a credit note can be issued & the credit is transferrable to another service or can be utilised by another family member or friend. The Lotus Healing Centre must receive Notification of this  within 24 hours of the purchase.

Appointment changes or Cancellations

Please allow a courteous time of 24 hours for all appointment changes or cancellations otherwise a full fee of the appointment will be charged. The centre will only rebook another appointment without charge for those patients effected by medical emergencies.
The centre will not accept any other reason for changing or cancellation within 24 hours.

Late massage patients will forfeit the lost time & can instead enjoy the massage within the time remaining.

Please understand that the centre’s caring front desk staff and practitioners are here to serve you, thus your commitment will be most helpful.

Gift Vouchers

Gift vouchers must be used within 6 months of the purchase date and cannot be transfered for cash. Lost gift vouchers can be redeemed, as long as there is proof of purchase, ie , receipt, or gift voucher number.

Credit transfer

Any credit transfer for appointment pre paid, yoga courses or products must be used within 6 months from the organised credit date. Thereafter the credit will become voided.

For further information and consumer advice please go the the following link www.accc.gov.au